Madrid Set

We ship from our warehouse in Miami, FL.

USA: You can choose the delivery time at the checkout with USPS. Ground Advantage, Priority Mail or Priority Express.

EUROPE: Standard 3 - 4 business days.

LATAM: Standard 3 -4 business days.

All returns include a prepaid return label to our logistics center in Miami.

Changes by size or reference

• You can make changes if you are not comfortable with your purchase.
• The product must not show signs of use and/or washing.
• Remember that panties must have the safety seal, which guarantees hygiene for you and all our clients.
• We only change the complete set, it applies to underwear.

The maximum time allowed for changes is 30 days.

Changes for quality

• We guarantee our garments but remember that they are manufactured in large volume with love by women who can go unnoticed a mistake.
• Our garments are covered by a warranty for manufacturing defects in seams, fabrics, and accessories. However, this does not cover damage caused by improper use and/or washing without following the care instructions detailed on the garment’s label.

Our garments have 30 days of exchange for quality.

Returns and money refunds

• The product must have labels and a hygiene safety seal.
• We only make returns of the complete set. it apply to underwear sets.
• If you don't like the product or it doesn't fit your needs, we can refund your money.
• The product must not show signs of use and/or washing.
• If you wish to request a refund for your order, please note that a fee of $18 USD will be retained to cover shipping, advertising, and logistics expenses. Alternatively, you can choose to receive the full amount as store credit, with no deductions or additional costs.

You have 30 days to make returns.

YOUR SATISFACTION IS VERY IMPORTANT TO US. Contact us at info@brashali.com

Brashali has been based in Miami, FL, USA since 2021.

Our company was founded in 2016 in Medellín, Colombia and has always stood out for its quality and unique designs, taking care of every detail in its garments and shopping experience.

This has led us to be present in the United States, Mexico and the UK.

Our products continue to be manufactured in Medellín, Colombia with the best Colombian supplies.