Refund policy
Changes by size or reference
- You can make changes if you are not comfortable with your purchase.
- Remember that panties must have the safety seal, which guarantees hygiene for you and all our clients.
- The product must not show signs of use and/or washing.
- We only change the complete set, it applies to underwear.
- The maximum time allowed for changes is 30 days.
Changes for quality
- We guarantee our garments but remember that they are manufactured in large volume with love by women who can go unnoticed a mistake.
- Our garments are covered by a warranty for manufacturing defects in seams, fabrics, and accessories. However, this does not cover damage caused by improper use and/or washing without following the care instructions detailed on the garment’s label.
- Our garments have 30 days of exchange for quality.
Returns and money refunds
- The product must have labels and a hygiene safety seal.
- We only make returns of the complete set. it apply to underwear sets.
- If you don't like the product or it doesn't fit your needs, we can refund your money.
- The product must not show signs of use and/or washing.
- You have 30 days to make returns.
- If you wish to request a refund for your order, please note that a fee of $18 USD will be retained to cover shipping, advertising, and logistics expenses.
- Alternatively, you can choose to RECEIVE THE FULL AMOUNT AS STORE CREDIT, with no deductions or additional costs. If you have any questions about how to complete the process, visit our step-by-step guide to learn how it works.
YOUR SATISFACTION IS VERY IMPORTANT TO US. Contact us at info@brashali.com