Shipping, Exchanges and returns

Shipping information

  • United States of America: Delivery times are 3 business days.
  • LATAM: Delivery times are 3 business days.
  • Rest of the world: Delivery times are 5 business days.

We send orders through FEDEX or DHL

Import Taxes information

Your purchase has all import taxes included.

If you have problems with the tax issue, contact us by email at and we will solve it for you

Exchanges information

You can made changes by size or reference

 Remember that panties must have the safety pin, which guarantees hygiene for you and all our customers. We only change the complete set, it applies to underwear sets. You have 15 days to change because it is intimate clothing.

Exchanges for quality

Our garments have 30 days to exchange for quality and you should not pay shipping or additional costs.


  • The product must have labels and a hygiene safety seal.
  • We only make returns of the complete set.
  • If you don't like the product or it meets your needs, we can refund your money, between 3 and 8 business days directly to your bank account or payment method used.
  • You must bear in mind that for this option, the product must first arrive at our warehouse and be checked.
  • You have 30 days to make returns.

Contact us at or via Instagram messages @brashali to advise you on your change or return.