Shipping, Exchanges and returns
Shipping information
We ship from our warehouse in Miami, Florida.
In some cases your order can be shipped from our factory in Medellín, Colombia in the same delivery times.
USA: Express 1-2 business days / Standard 3 - 4 business days.
EUROPE: Standard 3 - 4 business days.
LATAM: Standard 3 -4 business days.
Import Taxes information
Your purchase has all import taxes included.
If you have problems with the tax issue, contact us by email at info@brashali.com and we will solve it for you
Changes by size or reference
- You can make changes if you are not comfortable with your purchase.
- Remember that panties must have the safety seal, which guarantees hygiene for you and all our clients.
- We only change the complete set, it applies to underwear.
- The maximum time allowed for changes is 30 days.
Changes for quality
- We guarantee our garments but remember that they are manufactured in large volume with love by women who can go unnoticed a mistake.
- Our garments have 30 days of exchange for quality and you do not have to pay any shipping or additional costs.
Returns and money refunds
- The product must have labels and a hygiene safety seal.
- We only make returns of the complete set. it apply to underwear sets.
- If you don't like the product or it doesn't fit your needs, we can refund your money.
- You have 30 days to make returns.
YOUR SATISFACTION IS VERY IMPORTANT TO US. Contact us at info@brashali.com